What do yu chare for bespoke designs?
We don't charge extra for a designing a bespoke design however please be aware that the components requested may be more expensive. 


What do your charge for postage?
UK Delivery is only charged for 'Try Before You Buy' there is, however no postage on a subsequent order resulting from this service. We do, however charge postage on normal orders. 


Can I try before I buy?
We do not hold stock items of any tiaras, head-dresses or jewellery. All designs are made especially for the customer as they order, therefore we are
not able to send goods on an approval basis. However, we do appreciate how difficult it can be to choose on-line and for that reason we will, if requested by the customer, send out a Studio sample for them to try. Customers are required to pay in full for the item sent but a full refund, less postage, is given, if the item is returned within 7 days in the same packaging and condition as received. Postage will not always be charged on a subsequent order resulting from an Sample Trial, this is weight dependen
t. 


What is the timescale?
4 - 6 is the standard time we quote but if an order is urgent then we can complete the design and post it to you within 7 days. There may be a short timescale charge depending on the nature of the design


What if the item isn't suitable or damaged whenI receive it?
In the unlikely event that your item is received damaged, please contact us immediately so we can arrange return and replacement. Tiaras & Co do not hold stocks of any items each order is made especially for the customer as they order and classed as bespoke. Bespoke orders, under the distance selling regulations, will not be subject to the 10 days legal requirements as a matter of course. Refunds will not be given if the item has been worn. 


Could you copy a design I've seen?
No, this would be against the original designers' copyright and would be both unethical and illegal. You can send us pictures to show us the type of design you require but we will not copy other peoples work. 


Payment?
You can make payment via our website shopping basket, by telephone card payment.   

Cancellation?
You may cancel any order within 7 days of making it. In certain circumstances it may be possible to cancel an order after this point if work has not began. .

Contact Us:

Telephone : 01780 444598/444713
Email :  tiarasandco@btconnect.com

© 2016 Tiaras & Co All Rights Reserved.Terms & Conditions